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Refunds for parcels from Aliexpress

Today we consider the painful question about cancellations and refunds to store Aliexpress. Contact and communication with vendors Aliexpress. Opening and closing the debate (Open disput). In general, all the possible pitfalls in the compensation funds.

Refunds on Aliexpress always occurs on the established procedure and in accordance with the rules of the marketplace. Therefore, we consider this issue to real examples. Do not be afraid to really debate on Aliexpress and refunds will not cause any problems. Personally, I have in the back of a year (approximately $ 10,000) problems have arisen with the return never.

The situation first. Your custom-made a mistake, or you find a product cheaper, it does not matter. Cancellation Aliexspress can be done only in the case of confirmation of payment to the date of shipment of sending seller. The list of orders, you should see the following picture: parcel status - awaiting dispatch / Awaiting Shipment; action - to extend the processing / extend time and to cancel the order / cancel order.

Press the button to cancel the order for the commencement of the refund. Next Button Request Cancellation / Request order cancellation. Getting the refund: the pop-up window you need to select the reason for the refusal. In any case, I recommend choosing a custom made incorrectly or I do not need this product. Everything will continue the timer during which the seller would have to confirm the cancellation, if you do not confirm the passage of time to return the money automatically. In my experience, in 100% of cases, everything went smoothly. Terms refund Aliexpress about 5-10 days.

The second situation. This product has already been shipped, and you've got your hands on the code track to track. Here harder rather cancel the order on the above scheme will not succeed. Moreover, unlikely it will happen, until the time of delivery (countdown timer in the ordering information) specified by the sender. And if the goods will be delivered to more realistically to the address you - it is practically impossible.

Yes, the procedure provides for the return - to send parcels back and wait, notify the seller, and only if it comes, perhaps, the money will be returned. Sending back the way you pay for. My advice to you is to do it only if it was ordered something expensive.

Third situation. This product has already been shipped, and you've got your hands on the code track to track, but there is no information on the number of more than 10 days or a package has not been delivered. Before you open dispute on Aliexpress read the article "My track code parcels from China is not monitored." And so, we open a dispute. In order information there is a button to open a dispute / open disput - and hit it. Warning of a dispute can not be more than 5 days before the end of the protection order. At all these stages is solved with the seller via the feedback form.

Send a message can be at the bottom of the page in the card order. I usually write something like: "There is no information on the track code more than 10 days" / "No information about the track code more than 10 days". Typically, the seller says it expects to clarify. Then you get a new track rod or Aliexpress seller closes the order and return the money. If the seller is silent - well, there is already no options. Wait for the end of the term of protection of the order and open dispute. The argument according to which the seller does not respond, will be resolved in your favor automatically.

I hope we have helped you on the issue of how to cancel the order Aliexpress, and how the refund Aliexpress. That's all. Successful purchases to you on Aliexpress. Stay with us. To order and pay for any goods can consult us through the chat in the bottom right corner of the screen.

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